So my Nexus 5 went into fault on the 16th last month.
It randomly just lost signal and that was it. However not panicking I just thought my Network Provider was doing maintenance.
Woke up on the 17th still nothing. Left it all day.
18th still the same. So I rang up 3 (UK) my provider and they said there were issues in the areas I was using my device.
Thought nothing of it especially as they discounted my bill for a week !
Come wednesday 20th. I tried my colleague's sim happened to be the same network in my phone. Still nothing on his sim. Tried my sim in his phone. Full blown signal.
Ok now i knew it was a phone fault and not a provider issue. Rang up 3 and informed them they can close my case.
Rang up google explaining the above.
Got an RMA ticket and ordered my replacement. Great all's going well..
Notification on Friday 22nd with a delivery notice but no Tracking.
Thought nothing of it.
Friday 29th. A week after the delivery notification. I ring up google RMA and ask where my device is.
Got told i'd be emailed back.
Rang back again an hour later. My call would be escalated and i'd be contacted within the hour again.
Rang up again. Spoke to someone and was told they'd look into it further and sort me out.
Nothing after 3 hours.
Rang up again.. (sick of their shit 1 song hold music at this point) and actually got told the device wasn't in stock and that i'd just have to be patient. Well as you can expect i blew my top a bit. Why allow me to put a device on order if there is no stock .
At this point i'd gone near enough 3 weeks without a phone.
Decided that i'd go out saturday and buy a new phone from carphone as i was sick and tired of waiting on a rma. Oh to top it off my car broke down!
Rang up google on saturday 30th and asked about my device. They "MAGICALLY" found a spare and it was going to be shipped out to me. Still I persisted with buying a new device. HTC One M8 (Gold body) for a nice £520 (can admit it hurt a bit after only spending £300 on nexus devices.)
Here I am on Monday 1st Sept and rang up. Was told i was outright lied to about the magically appearing stock and that they'd be in contact with me straight away via a follow up email after the call and then later on when they've investigated.
Guess what...... 5 hours later and STILL NOTHING.
I'm losing the will to live with this now.
16:55 - Now back on hold listening to the same song again. Been told to wait 3 days......
I got him to hold the phone for an email this time.
Thank you for contacting Google. My name is Álvaro and it was a pleasure to handle your call today.
I will escalate your case in order to clarify the case.
If there is anything else I can help you with, please don't hesitate to contact me by replying directly to this email.
So I instantly replied back to that.
As stated on the phone at this point (nearly 3 weeks after raising the RMA) I just want a device. I don't care if it is a white or red Nexus 5 as long as it is a 32Gb. I know you have those in stock unlike the Black Nexus 5 32Gb.
I'm not trying to be impatient with the RMA process but I feel it is taking far too long to resolve this.