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For heavy unlimited data customers, life just got harder


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#1
cognizione

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Verizon is ready to give some of its heaviest users the boot.


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Depending on who you ask, this is either a new age for unlimited data or the end of a really good ride.

Verizon and AT&T are playing hardball with legacy unlimited data customers, people who signed up for all-you-can-eat data in the early days when it was cheap, and never gave it up. AT&T said on Tuesday that it would raise the rates on those customers by $5 a month.

The same day, Verizon said it was going after anyone who uses 200 gigabytes of data -- equivalent to roughly 250 hours of high-definition streaming video -- and forcing them to either move to a new tiered plan or face disconnection.

The timing couldn't be worse. The moves come just a week after T-Mobile CEO John Legere got on stage at a CES press conference in Las Vegas to trumpet the company's mission to get everyone using unlimited. Legere went on his usual rant about greedy carriers "screwing" customers over, and AT&T and Verizon clamping down on unlimited data fuels that narrative. It doesn't hurt that this comes at a time when consumers are more aware of how much data they consume.

Take a closer look and things aren't quite as black and white.

Verizon's actions seems particularly bad when taken in a vacuum, but it helps to look at how much data 200GB actually is. This isn't normal usage for your standard power user. To use up 200GB of data, you'd have to either download more video than you have time to watch, or run a business or website through the phone, which serves as a modem, according to Roger Entner, a consultant for Recon Analytics.

"It has a lot more PR impact than a real business impact," Entner said. These heavy users are "a very small, but extremely vocal, segment."

Verizon isn't the first to introduce this policy, but the company is going about it in a clumsy way, Entner said. Just look back to August 2015, when T-Mobile's Legere put out a 500-word blog post slamming heavy data users as "thieves" who were hurting the experience for everyone by tethering their phones to the LTE network. Legere was doing the same thing then that Verizon is doing now, but he framed the conflict differently.

"If their activities are left unchecked," Legere wrote at the time, "their actions could eventually have a negative effect on the experience of honest T-Mobile customers. Not on my watch."

Legere turned it into a case of us (the regular user) versus them (heavy data user), Entner said. When Verizon does it more than a year later via a short e-mail, it becomes a case of us versus Verizon.

"Verizon should have used it as an opportunity to talk about how these users are gouging the system," Entner said.

AT&T's actions, meanwhile, are a bit clearer. The $5 hike is another not-so-subtle message that the company wants its legacy unlimited data users to switch to new plans. The company continues to tout the ability to keep unlimited data when a customer signs up for DirecTV or U-Verse TV pay-TV service.

In the meantime, T-Mobile and Sprint tout their unlimited data plans. The companies have been able to push unlimited data because they compress the video data into a smaller file. That means the image is less sharp; it's good enough for a small screen (think DVD quality), but it's not full high-definition video.

AT&T has also jumped on that bandwagon, offering lower quality video but without any discount (the benefit, it argues, is you use less data). Verizon hasn't chosen to downgrade the video stream yet.

If T-Mobile and Sprint keep trumpeting unlimited data, though -- and keep nabbing all the new customers quarter after quarter -- Verizon and AT&T may eventually change their tune.

Let's hope it's not with a short e-mail.

 

 

 

cnet.com

January 11, 2017


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"Live as if you were to die tomorrow. Learn as if you were to live forever."


#2
DeReaper

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i used 60 gigs and verizon kicked me off, i went to cricket unlimited 70$ plan and have never been happier


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#3
Cyberstalker

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i used to use 90+ gb's a month on sprint and they never once said anything about it


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#4
toptek

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hm version sucks to me there  on demand junk blows wind if you use the Set top box they give , they  want to drop you in to a limited plan for smart phones now  that can be even worse and they won't give access to other Apps that can run anything they have over the WEB way better then you complain you get some guy who i guess is out for that promotions who try's  to  tell and sell you more junk and actually makes it sound good and it's a deal but make sure to read the decliner and fine print in most cases you end up paying more then you agreed on then its to late they got you on a  plan you can't drop unless you pay a fee and that's anything they sell .The only good thing i have from them is the filer cable that is over priced compared to other places in the US with a more band which  including cell plans, i have had all there services at one point in my life cell phones the whole 9 yards .


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#5
>CyberGhosT

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As long as my phone makes phone calls when I need it to, I couldn't
give a shit less. My data usage is on my PC :) movies, software, ect.
I use my "phone" as a phone and nothing more.
Cool share Cog. Thanks :)
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#6
toptek

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hm version sucks to me there  on demand junk blows wind if you use the Set top box they give , they  want to drop you in to a limited plan for smart phones now  that can be even worse and they won't give access to other Apps that can run anything they have over the WEB way better then you complain you get some guy who i guess is out for that promotions who try's  to  tell and sell you more junk and actually makes it sound good and it's a deal but make sure to read the decliner and fine print in most cases you end up paying more then you agreed on then its to late they got you on a  plan you can't drop unless you pay a fee and that's anything they sell .The only good thing i have from them is the filer cable that is over priced compared to other places in the US with a more band which  including cell plans, i have had all there services at one point in my life cell phones the whole 9 yards .

 I don't even use my smart phone to make calls , i don't buy on it, I don't watch movies on it, I don't listen to music on it , what i had to get a smart phone for was to  use Authy so i can get in to my coin base account to sell what ever coins I  happen to mine in my home with my small  GPU farm i tried  using the desktop version of authy etc etc it's easier  to use Authy with a Smart phone .

 

i guess my whole point was to say verizon isn't really that great and they are gonna pull This again or try to . the only good use i get from them is the internet bah bah  !! .


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#7
cognizione

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Use Version for nothing except to make a phone call. I'm glad I am not interested in internet phone use :)

Comcast is enough to deal with... :mrgreen:


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